Frequently Asked Questions
Orders & Shipping
All BIOYOND orders are carefully packed and shipped from Canada.
Orders are processed within 1–2 business days. During peak periods or product launches, processing times may be slightly extended.
Delivery times vary depending on your location. Estimated delivery timeframes are displayed at checkout. Once your order ships, you will receive a confirmation email with tracking information.
Yes, we ship to select international destinations. Shipping rates and delivery times are calculated at checkout. Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Returns & Exchanges
Due to hygiene and safety reasons, we accept returns or exchanges within 30 days on unopened and unused products only.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the package and product. We will resolve the issue promptly.
To initiate a return request, please contact our customer care team with your order number. If approved, you will receive return instructions.
Products & Ingredients
Our formulas are thoughtfully developed to support the skin barrier and overall skin health. However, every skin type is unique. We recommend performing a patch test before first use.
Store your BIOYOND products in a cool, dry place away from direct sunlight and excessive heat. Proper storage helps preserve ingredient integrity and product performance.
Yes. BIOYOND is always cruelty-free. No animal testing. No exceptions.
Yes. All BIOYOND formulas are crafted in small batches to ensure freshness, quality, and ingredient performance.
Account & Rewards
You earn reward points with every purchase. Points can be redeemed on future orders. Additional benefits and exclusive offers may be available to members throughout the year.
Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
If you need to make changes, please contact us as soon as possible. We cannot guarantee modifications once an order has been processed or shipped.
Payments & Billing
We accept major credit cards and secure online payment methods available at checkout.
You may update your saved addresses within your account dashboard. If you’ve already placed an order, please contact us immediately if changes are needed.
